Terms & Conditions

These Terms and Conditions govern your use of [WEBSITE URL] and any purchases made from [BRAND NAME].

By accessing our website, creating an account or placing an order, you agree to these Terms and Conditions.

Nothing in these Terms and Conditions is intended to limit any rights available to consumers under applicable South African law.

1. Business Information

This website is operated by:

Legal business name: [LEGAL COMPANY NAME]
Trading name: [BRAND NAME]
Legal status: [PTY LTD / SOLE PROPRIETOR / OTHER]
Company registration number: [REGISTRATION NUMBER]
Country: South Africa
Physical address: [BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Telephone / WhatsApp: [PHONE NUMBER]
Website: [WEBSITE URL]

2. Use of This Website

You may use this website only for lawful purposes.

You may not:

• Attempt to gain unauthorised access to the website
• Interfere with the website’s security or functionality
• Introduce viruses, malware or malicious code
• Use automated systems to disrupt the website
• Attempt fraudulent transactions
• Misrepresent your identity
• Use our content for unauthorised commercial purposes

We reserve the right to restrict or suspend access where reasonably necessary to protect our customers, website or business.

3. Products

We aim to describe and display our products as accurately as reasonably possible.

However, please note that:

• Colours may appear differently depending on your screen or device
• Individually reworked garments may contain slight variations
• Pattern positioning may vary between garments
• Measurements may vary slightly due to the nature of clothing and alterations
• Product photography may differ slightly from the physical product

Final product information provided on the relevant product page should be reviewed before purchasing.

4. Reworked Garments

Some products sold by [BRAND NAME] may begin as traditional sports or rugby jerseys that are altered, redesigned or reworked into a different silhouette.

Reworking may include:

• Cinching
• Gathering
• Cropping
• Tailoring
• Waist modifications
• Fit adjustments
• Other design alterations

Because some pieces may be individually reworked, minor variations in stitching, gathering or finishing may occur.

These variations form part of the nature of reworked garments and do not necessarily indicate a defect.

5. Customised and Personalised Garments

Certain products may be customised specifically for an individual customer.

Customisation may include:

• Individual measurements
• Custom waist placement
• Personalised sizing
• Names or lettering
• Special alterations
• Customer-requested modifications

Where an item is customised or made according to your specifications, different cancellation and return rules may apply.

Where applicable, this will be communicated before the order is completed.

Nothing in this section removes your statutory rights regarding defective, unsafe or otherwise non-compliant products.

6. Product Sizing

Customers are responsible for reviewing the relevant size information before placing an order.

Because our reworked garments may fit differently from standard rugby jerseys, we recommend consulting:

• The product’s Size Guide
• Product measurements
• Fit descriptions
• Product-specific sizing notes

If you are unsure about your size, please contact us before purchasing.

Email: [EMAIL ADDRESS]
WhatsApp: [WHATSAPP NUMBER]

7. Product Availability

All products are subject to availability.

Adding an item to your cart does not reserve that item.

We cannot guarantee availability until an order has been successfully placed and accepted.

If an ordered product becomes unavailable after you have paid, we will contact you and may:

• Offer an alternative
• Offer a different size or colour
• Offer to wait for restock
• Cancel the unavailable item
• Refund the applicable amount

8. Prices

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

Prices shown at checkout will include or clearly display applicable:

• Product costs
• Discounts
• Taxes
• Delivery charges
• Other applicable fees

We reserve the right to change product prices at any time.

Price changes will not normally affect orders already accepted and paid for.

9. Pricing Errors

We make reasonable efforts to ensure that all product prices are correct.

If an obvious pricing error occurs, we reserve the right, where legally permitted, to correct the error.

If you have already placed an affected order, we may contact you to:

• Confirm whether you wish to proceed at the correct price; or
• Cancel the affected item and issue an appropriate refund.

10. Orders

Placing an order through the website constitutes an offer to purchase the selected products.

After placing your order, you may receive an automated order acknowledgement.

An order is considered accepted once we confirm acceptance or begin processing the order, subject to:

• Successful payment
• Product availability
• Accurate customer information
• Fraud and security checks where applicable

11. Right to Refuse or Cancel an Order

We may refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable
• Payment fails
• Payment is reversed
• Fraud is suspected
• Incorrect information was supplied
• An obvious pricing error occurred
• The order violates these Terms
• We are legally unable to complete the transaction

Where an order has been paid and is cancelled by us, the appropriate amount will be refunded.

12. Payment

Payment must be made using one of the payment methods available during checkout.

Payment methods may include:

[INSERT PAYMENT METHODS]

Payments may be processed through third-party payment providers.

By providing payment details, you confirm that:

• You are authorised to use the relevant payment method
• The information supplied is accurate
• You authorise the applicable transaction

We are not responsible for a bank or payment provider declining a transaction.

13. Payment Security

Payment information may be processed directly by our authorised payment gateway.

We do not ordinarily receive or store your complete bank-card details where those details are entered directly into the payment provider’s secure system.

Customers should never send complete card information through:

• Email
• WhatsApp
• Contact forms
• Social media

14. Order Confirmation

After successfully placing an order, you should receive an order confirmation using the email address supplied during checkout.

Please check the confirmation carefully.

If any information is incorrect, contact us as soon as possible.

15. Order Changes

If you need to change an order after placing it, contact us immediately.

We cannot guarantee that an order can be changed once:

• Processing has started
• A garment has been customised
• A courier booking has been created
• The parcel has been dispatched

16. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Whether cancellation is possible may depend on:

• Whether processing has started
• Whether the product is customised
• Whether the order has already been dispatched
• Any statutory cancellation rights that apply

Any applicable refund will be handled in accordance with our Returns & Exchanges Policy and applicable law.

17. Delivery Areas

We currently deliver to:

[INSERT DELIVERY AREAS — e.g. SOUTH AFRICA NATIONWIDE]

Additional areas may be added in future.

Available delivery methods will be shown during checkout.

18. Delivery Charges

Delivery charges are calculated or displayed before you complete checkout.

Charges may depend on:

• Delivery destination
• Order value
• Delivery method
• Courier
• Product size or weight
• Promotional shipping offers

19. Delivery Times

Estimated processing time:

[X–X BUSINESS DAYS]

Estimated delivery time after dispatch:

[X–X BUSINESS DAYS]

These times are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control.

20. Delivery Delays

Delays may occur because of:

• Courier delays
• Severe weather
• Public holidays
• High order volumes
• Strikes
• Incorrect addresses
• Remote delivery locations
• Events outside our reasonable control

If a significant delay occurs, please contact us and we will assist where reasonably possible.

21. Delivery Addresses

Customers are responsible for entering complete and accurate delivery information.

Please verify:

• Street address
• Suburb
• City
• Province
• Postal code
• Telephone number

We cannot guarantee correction of an address after an order has been dispatched.

Additional charges may apply where a parcel must be resent because incorrect information was provided.

22. Courier Tracking

Where tracking is available, customers may receive:

• A tracking number
• Courier information
• Tracking updates

Tracking information may be sent by us or directly by the courier.

23. Failed Deliveries

If a courier is unable to deliver because:

• Nobody is available
• An address is incorrect
• The recipient cannot be contacted
• Delivery is refused

the parcel may be returned to us.

Additional delivery charges may apply before it can be sent again, where legally permitted.

24. Risk and Delivery

Please inspect your parcel after delivery.

If a parcel arrives visibly damaged, contact us as soon as reasonably possible and provide photographs of:

• The packaging
• The courier label
• The damaged item
• Any visible damage to the parcel

Please keep the packaging while the issue is being assessed.

25. Returns and Exchanges

Returns and exchanges are governed by our separate:

Returns & Exchanges Policy

Available at:

[RETURNS POLICY URL]

Customers should review this policy before purchasing.

26. Change-of-Mind Returns

Standard, non-customised items may qualify for change-of-mind returns according to our Returns & Exchanges Policy and applicable law.

Our voluntary return period is:

[14 DAYS FROM RECEIPT]

Returned products must generally comply with the conditions set out in our Returns & Exchanges Policy.

27. Online Cooling-Off Rights

Certain electronic transactions may qualify for statutory cooling-off rights under South African law.

Where applicable, customers may have rights to cancel qualifying online purchases within the legally prescribed period.

Certain categories of products may be excluded, including qualifying products made to customer specifications or clearly personalised.

28. Custom Product Returns

Where a garment has been altered or produced specifically according to your:

• Measurements
• Instructions
• Personalisation
• Design request

ordinary change-of-mind return rights may be restricted where permitted by law.

This does not affect your legal rights if the item is defective or otherwise fails to meet applicable statutory requirements.

29. Defective Products

If you believe that a product is defective, contact us at:

[CUSTOMER SUPPORT EMAIL]

Please provide:

• Your full name
• Order number
• Description of the problem
• Photographs where appropriate

Defective products will be handled in accordance with applicable South African consumer law.

30. Incorrect Products

If we accidentally send you:

• The wrong item
• The wrong size
• The wrong colour
• The wrong quantity

please contact us as soon as possible.

Where the mistake is ours, we will arrange an appropriate remedy.

31. Refunds

Approved refunds will normally be returned using the original payment method unless another arrangement is permitted and agreed.

Once processed by us, the time required for the funds to appear may depend on your:

• Bank
• Card issuer
• Payment provider
• Payment method

32. Exchanges

Exchanges are subject to:

• Product eligibility
• Product condition
• Availability of the replacement
• Any applicable price difference
• Relevant delivery charges

We cannot guarantee that a requested replacement size or colour will remain available while a return is being processed.

33. Sale Items

Sale or discounted products remain subject to applicable consumer rights.

Where we offer additional voluntary return rights, different conditions may apply to products clearly marked as:

Final Sale

These conditions will not override rights that cannot lawfully be excluded.

34. Promotional Codes

Discount codes may:

• Have an expiry date
• Apply only to selected products
• Require a minimum order amount
• Be limited to certain customers
• Be limited to one use
• Exclude certain products
• Be unavailable alongside another promotion

Any specific conditions displayed with a promotion form part of that promotion.

35. Promotional Errors and Abuse

We reserve the right to refuse or cancel the use of a promotional code where:

• It has expired
• It has been used fraudulently
• Eligibility requirements are not met
• A technical error caused unintended use
• The promotion has been materially abused

This is subject to applicable consumer law.

36. Gift Cards

[REMOVE THIS SECTION IF YOU DO NOT SELL GIFT CARDS]

Gift cards may be subject to additional conditions displayed when purchased.

Unless otherwise required by law:

• Gift cards may only be redeemed through approved channels
• Gift cards cannot ordinarily be exchanged for cash
• Customers are responsible for protecting gift-card details
• Lost or stolen codes may not be replaceable

37. Customer Accounts

Customers may have the option to create an online account.

Your account may allow you to:

• View previous orders
• Update account details
• Save addresses
• Track orders
• Manage your profile

38. Account Security

Customers are responsible for keeping account login details confidential.

Please notify us if you suspect:

• Unauthorised account access
• Password theft
• Fraudulent activity

We may temporarily restrict access where reasonably necessary to protect an account.

39. Customer Information

You agree to provide accurate and current information when:

• Creating an account
• Placing an order
• Submitting a return
• Contacting customer service

You should update your information when it changes.

40. Product Reviews

Where product reviews are enabled, customers may submit genuine opinions about products they have purchased or used.

Reviews must not contain:

• False information
• Hate speech
• Threats
• Spam
• Illegal content
• Personal information belonging to another person
• Malicious links or code

We may moderate reviews where reasonably necessary.

41. Social Media and User-Generated Content

If you tag [BRAND NAME] in social-media content, this does not automatically give us unrestricted permission to commercially use your photographs.

Where we wish to reuse identifiable customer content for marketing purposes, we may request appropriate permission.

42. Intellectual Property

Unless otherwise stated, original content on this website belongs to [BRAND NAME], its licensors or the relevant rights holder.

This may include:

• Brand name
• Logo
• Original photography
• Product descriptions
• Website copy
• Graphics
• Videos
• Original designs
• Marketing materials

You may not reproduce or commercially exploit protected content without permission.

43. Rugby Team and Third-Party Trademarks

Team names, league names, sponsor marks, logos and other third-party trademarks remain the property of their respective owners.

Unless expressly stated otherwise, [BRAND NAME] does not claim ownership of third-party trademarks appearing on original jerseys or merchandise.

The presence of a third-party brand does not by itself represent sponsorship, partnership or endorsement.

The client should obtain professional intellectual-property advice about sourcing, altering and reselling branded sporting merchandise before launch.

44. Product Authenticity

Any statements regarding whether jerseys are:

• Official
• Licensed
• Authentic
• Vintage
• Replica
• Reworked originals

must correspond with the actual product being sold.

Product listings will identify relevant product information where appropriate.

Customers should rely on the description supplied for the specific item.

45. Website Content

We aim to keep the information on our website accurate and current.

However, occasional errors may occur involving:

• Product information
• Availability
• Pricing
• Images
• Descriptions
• Promotions

We reserve the right to correct genuine errors where permitted by law.

46. Website Availability

We aim to keep the website accessible but cannot guarantee uninterrupted operation.

The website may temporarily become unavailable due to:

• Maintenance
• Software updates
• Hosting problems
• Security incidents
• Technical failures
• Circumstances outside our control

47. Third-Party Services

Our website may use third-party services including:

• Payment providers
• Courier services
• Hosting providers
• Analytics platforms
• Newsletter services
• Social-media platforms

Third-party services may operate under their own terms and privacy policies.

48. External Links

Our website may contain links to external websites.

We do not control those websites and are not responsible for their independent:

• Content
• Security
• Availability
• Privacy practices
• Terms

Customers should review applicable third-party policies before using those services.

49. Privacy

Personal information is processed in accordance with our:

Privacy Policy

Available at:

[PRIVACY POLICY URL]

Our Privacy Policy explains how we collect, use, store and protect personal information.

50. Marketing Communications

Where legally permitted and where appropriate consent has been obtained, we may send communications relating to:

• New products
• New drops
• Promotions
• Brand updates
• Events
• Special offers

Customers may unsubscribe from marketing at any time using the unsubscribe option provided.

Transactional communications concerning orders, accounts or customer service may still be sent when necessary.

51. Limitation of Liability

To the fullest extent permitted by applicable law, [BRAND NAME] will not be responsible for indirect or consequential loss arising solely from use of the website where liability may lawfully be limited.

Nothing in these Terms excludes or limits liability or consumer rights where doing so would be unlawful.

52. Customer Responsibility

Customers are responsible for:

• Supplying accurate information
• Selecting the correct product
• Reviewing sizing information
• Protecting their account credentials
• Following garment-care instructions
• Using products for their intended purpose

This does not remove any legal obligations placed on [BRAND NAME].

53. Product Care

Care instructions may differ between products.

Customers should follow the instructions supplied:

• On the product page
• On garment labels
• With the product

Damage caused by inappropriate washing, drying, ironing, bleaching or other customer misuse may not constitute a product defect.

54. Events Outside Our Control

We will not be responsible for delay caused by circumstances genuinely outside our reasonable control, subject to obligations imposed by law.

These circumstances may include:

• Natural disasters
• Severe weather
• Civil disruption
• Strikes
• Courier network failures
• Power outages
• Internet failures
• Government restrictions

We will take reasonable steps to minimise disruption where possible.

55. Complaints

If you are unhappy with a product or service, please contact us first so we can attempt to resolve the issue.

Email: [CUSTOMER SERVICE EMAIL]
WhatsApp: [NUMBER]

Please provide:

• Your name
• Order number
• Description of the issue
• Supporting information where relevant

56. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law through the courts, tribunals, regulators or other mechanisms having lawful jurisdiction.

Nothing in these Terms is intended to remove a consumer’s statutory right to approach an appropriate regulator, tribunal or court.

57. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will be published on this page together with the updated effective date.

Changes will apply prospectively and will not be used to remove rights already acquired under a completed transaction where this would be unlawful.

58. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

59. Entire Agreement

These Terms should be read together with the relevant:

• Product descriptions
• Privacy Policy
• Returns & Exchanges Policy
• Shipping & Delivery Policy
• Checkout information
• Promotion-specific conditions

Together, these documents govern purchases made through the website, subject to applicable law.

60. Contact Us

If you have questions about these Terms and Conditions, contact:

[BRAND NAME]
Legal entity: [LEGAL BUSINESS NAME]
Registration number: [REGISTRATION NUMBER]
Physical address: [ADDRESS]
Email: [EMAIL ADDRESS]
Telephone / WhatsApp: [NUMBER]
Website: [WEBSITE URL]